Terms of service

Terms of Service

Welcome to Khilona Ghar. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. General Information

Khilona Ghar is an online store that sells toys and related products in Pakistan.

Email: khilonaghar0@gmail.com
Phone: 03141580251

We reserve the right to update, change, or replace any part of these Terms of Service at any time.

2. Products and Product Information

We make every effort to ensure that product descriptions, images, prices, sizes, colors, and other information on our website are accurate.

However, minor differences in color or appearance may occur due to lighting, photography, or screen settings.

We reserve the right to correct any errors or update product information without prior notice.

3. Prices and Payment

All prices displayed on our website are in Pakistani Rupees (PKR), unless otherwise stated.

We may offer Cash on Delivery (COD) and other payment methods where available.

The total amount payable, including any applicable delivery charges, will be shown during checkout.

4. Orders

When you place an order, you provide accurate and complete information, including your name, phone number, delivery address, and other required details.

We reserve the right to cancel or refuse an order in certain circumstances, including incorrect product information, pricing errors, suspected fraudulent activity, or product unavailability.

5. Shipping and Delivery

We aim to dispatch orders as quickly as possible. Delivery times may vary depending on the customer's location, courier service, weather, holidays, and other circumstances beyond our control.

Khilona Ghar is not responsible for delays caused by courier companies or circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and contact number.

6. Cancellation

An order may be cancelled before it is dispatched by contacting us as soon as possible.

Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow our Return and Refund Policy.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return and Refund Policy.

Customers should check the product upon delivery and contact us promptly if the product is damaged, defective, incorrect, or missing.

8. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us at khilonaghar0@gmail.com or 03141580251 with your order details and, where appropriate, photographs or video of the issue.

We will review the matter and provide an appropriate solution according to our Return and Refund Policy.

9. User Information

Customers agree to provide accurate and up-to-date information when placing an order or contacting us.

You must not use our website for unlawful purposes or attempt to interfere with the operation or security of our website.

10. Intellectual Property

All content on the Khilona Ghar website, including logos, product descriptions, graphics, images, text, and other materials, is owned by or used with permission by Khilona Ghar and may not be copied, reproduced, or distributed without permission.

11. Limitation of Liability

Khilona Ghar will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical problems, or other unforeseen events.